Service Desk Transition Manage

Job Responsibilities:

• Applicant must have good knowledge in ITIL Framework so that ITIL standards are established and maintained.
• Applicant must have excellent technical skills in system, network and IT support domain.
• Having Good leadership skills, proactiveness & Stress management skills.
• Managing and supervising technical support teams, track performance, providing training and conducting performance evaluations to ensure that customer service standards are maintained and foster positive end-user relationships and drive customer satisfaction.
• Taking ownership of critical incidents, coordinating with resolver group, and establishing effective communication between stakeholders for post-incident reviews
• Must have conflict-management skills to address client urgency and diffuse tense situations.
• Effective verbal and written communication skills are essentials to keep stakeholders informed, influence decisions and develop healthy business relationships with company leaders.
• Candidate will have skills in strategic thinking, time management along with excellent attention to details, Strong analytical skills.
• A thorough understanding of the strategic vision for the service desk and the ability to focus on continuous service improvement keeping aligned with client’s organization process, policy, mission and vision.
• Knowledge and understanding of best practices for IT service management.

Additional Qualifications/Experience

• B.Sc in Computer Science Engineering or Bachelor/Master of Business Administration (MBA)
• 8-10 years job experience in the relevant field
• Excellent written and verbal communication skills in both Bangla and English.
• Excellent problem-solving skills.
• Analytical mindset.
• Exceptional interpersonal skills.

Salary Range: Negotiable

Compensation & Other Benefits:

• Weekly 2 holidays- Friday & Saturday (except the first Saturday of the month)
• Working hours: 10 AM – 7 PM
• Lunch & snacks facility
• Festival Bonus
• Annual Salary Review & Performance Bonus
• Annual tour & refreshing employee engagement programs
• Employee Loan Facility
• Health Insurance
• Work Station: Banani, Dhaka
• Application Instruction: Send resume to career@apsissolutions.com
• Last date of application: March 31, 2023