Service Desk Transition Manage
- Dhaka, Bangladesh
- March 31, 2023
- Applicant must have good knowledge in ITIL Framework so that ITIL standards are established and maintained.
- Applicant must have excellent technical skills in system, network and IT support domain.
- Having Good leadership skills, proactiveness & Stress management skills.
- Managing and supervising technical support teams, track performance, providing training and conducting performance evaluations to ensure that customer service standards are maintained and foster positive end-user relationships and drive customer satisfaction.
- Taking ownership of critical incidents, coordinating with resolver group, and establishing effective communication between stakeholders for post-incident reviews
- Must have conflict-management skills to address client urgency and diffuse tense situations.
- Effective verbal and written communication skills are essentials to keep stakeholders informed, influence decisions and develop healthy business relationships with company leaders.
- Candidate will have skills in strategic thinking, time management along with excellent attention to details, Strong analytical skills.
- A thorough understanding of the strategic vision for the service desk and the ability to focus on continuous service improvement keeping aligned with client’s organization process, policy, mission and vision.
- Knowledge and understanding of best practices for IT service management.
- B.Sc in Computer Science Engineering or Bachelor/Master of Business Administration (MBA)
- 8-10 years job experience in the relevant field
- Excellent written and verbal communication skills in both Bangla and English.
- Excellent problem-solving skills.
- Analytical mindset.
- Exceptional interpersonal skills.
Salary Range: Negotiable
Compensation & Other Benefits:
- Weekly 2 holidays- Friday & Saturday (except the first Saturday of the month)
- Working hours: 10 AM – 7 PM
- Lunch & snacks facility
- Festival Bonus
- Annual Salary Review & Performance Bonus
- Annual tour & refreshing employee engagement programs
- Employee Loan Facility
- Health Insurance
- Work Station: Banani, Dhaka
- Application Instruction: Send resume to email@example.com
- Last date of application: March 31, 2023
Interested candidates who fulfil the requirements may apply by followed instruction mentioning the position name in the subject line to: firstname.lastname@example.org