Apsis Solutions Ltd.

Service Desk Transition Manage

  • 1
  • Negotiable
  • Dhaka, Bangladesh
  • Infrastructure
  • March 31, 2023

Job Responsibilities:

  • Applicant must have good knowledge in ITIL Framework so that ITIL standards are established and maintained.
  • Applicant must have excellent technical skills in system, network and IT support domain.
  • Having Good leadership skills, proactiveness & Stress management skills.
  • Managing and supervising technical support teams, track performance, providing training and conducting performance evaluations to ensure that customer service standards are maintained and foster positive end-user relationships and drive customer satisfaction.
  • Taking ownership of critical incidents, coordinating with resolver group, and establishing effective communication between stakeholders for post-incident reviews
  • Must have conflict-management skills to address client urgency and diffuse tense situations.
  • Effective verbal and written communication skills are essentials to keep stakeholders informed, influence decisions and develop healthy business relationships with company leaders.
  • Candidate will have skills in strategic thinking, time management along with excellent attention to details, Strong analytical skills.
  • A thorough understanding of the strategic vision for the service desk and the ability to focus on continuous service improvement keeping aligned with client’s organization process, policy, mission and vision.
  • Knowledge and understanding of best practices for IT service management.

Additional Qualifications/Experience

  • B.Sc in Computer Science Engineering or Bachelor/Master of Business Administration (MBA)
  • 8-10 years job experience in the relevant field
  • Excellent written and verbal communication skills in both Bangla and English.
  • Excellent problem-solving skills.
  • Analytical mindset.
  • Exceptional interpersonal skills.

Salary Range: Negotiable

Compensation & Other Benefits:

  • Weekly 2 holidays- Friday & Saturday (except the first Saturday of the month)
  • Working hours: 10 AM – 7 PM
  • Lunch & snacks facility
  • Festival Bonus
  • Annual Salary Review & Performance Bonus
  • Annual tour & refreshing employee engagement programs
  • Employee Loan Facility
  • Health Insurance
  • Work Station: Banani, Dhaka
  • Application Instruction: Send resume to career@apsissolutions.com
  • Last date of application: March 31, 2023


Interested candidates who fulfil the requirements may apply by followed instruction mentioning the position name in the subject line to: career@apsissolutions.com

March 31, 2023

error: Content is protected !!