Apsis Solutions Ltd.

Service Delivery Manager – Infrastructure

  • 1
  • Negotiable
  • Dhaka, Bangladesh
  • Service Delivery
  • COO
  • October 10, 2021

In order to succeed in this role, it is expected that you will have: Knowledge/Experience 

  • 10+ years’ experience of providing IT Infrastructure Services
  • Experience running infrastructure and platform services in a public cloud platform, such as AWS or Azure
  • Certified ITIL foundation and familiarity with the advanced principles of ITIL
  • Understanding of ITIL practices
  • Good knowledge of ISO27001 / ISO9001 / ISO2000
  • Extensive support experience with virtualization technologies
  • Good knowledge of applications including, groupware, unified communications, cloud storage technologies, back up technologies
  • Extensive knowledge of computer hardware, including Blade server configuration & support
  • Working knowledge of a range of diagnostic utilities, including APIM, Landscape, HPE tools
  • Experience with desktop and server operating systems, including Windows & MacOS
  • Proven track record of developing and providing SLAs and Service Desk deliverables
  • Demonstrated progressive experience in the management of a technical support team
  • Experience of containerization technologies, application of REST API
  • Strong networking skills. You understand TCP/IP, VLAN’s, DNS, load balancing
  • Experience with configuration management automation and monitoring tools
  • In-depth understanding of Cloud technologies and applications, storage and unified communication 



  • Post-graduate qualifications in a computing and/or business discipline and extensive relevant experience, and
  • ITIL Certification with extensive management experience and proven management expertise
  • Certified AWS Solution Architect / AWS Certified professional / AWS Certified Developer – Associate



  • Awareness and focus on value of Apsis and customers
  • Commercial acumen to be able to drive effective fiscal decision-making on IT investment and spend to impact enterprise value.
  • Excellent written and verbal ability and fluency in English
  • Operating in a fast once IT environment



  • Weekly 2 holidays- Friday & Saturday (except the first Saturday of the month)
  • Lunch & Snacks facility
  • Festival Bonus
  • Annual Salary Review & Performance Bonus
  • Employee Loan Facility
  • Health Checkup Rebate


Interested candidates who fulfil the requirements may apply by followed instruction mentioning the position name in the subject line to: career@apsissolutions.com

October 10, 2021

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